Refund Policy

Last updated: October 3, 2026

45-Day Risk-Free Trial

We want you to love your Navo One. If you are not completely satisfied, you can return it within 45 days of the delivery date for a full refund of the product price.

Eligibility

• The return request must be made within 45 days of delivery.
• The product must be returned with its charging case, all ear tips and accessories, and preferably in its original packaging.
• The product must not be damaged by misuse, water exposure or unauthorized modification.
• Proof of purchase (order number) is required.

How to start a return

Email us at yannulrich2@gmail.com with your order number and the reason for your return. We will reply with return instructions and the return address. Items sent back without first requesting a return will not be accepted.

Hygiene

For hygiene reasons, please clean the device and ear tips before sending them back.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may take additional time to post the refund.

Damaged or defective items

Please inspect your order on arrival. If your item is defective, damaged or not what you ordered, contact us right away so we can make it right with a replacement or refund at no cost to you.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order once the return is accepted.

Contact

NAVO CANADA, 63 Rue Lalonde, Mercier QC J6R 1C9, Canada — yannulrich2@gmail.com