Shipping Policy

Last updated: October 3, 2026

Free shipping

Shipping is free on all Navo One orders shipped within Canada.

Processing time

Orders are processed within 1 to 2 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays are processed the next business day.

Delivery time

Once shipped, most orders arrive within 2 to 7 business days, depending on your location. Remote areas may take longer. Delivery times are estimates and are not guaranteed.

Tracking

You will receive a confirmation email with a tracking number as soon as your order ships.

Shipping address

Please make sure your shipping address is complete and correct. We are not responsible for delays or losses caused by an incorrect address. If you notice an error, contact us as soon as possible and we will do our best to update it before shipment.

Lost or damaged packages

If your package is marked as delivered but you did not receive it, or if it arrives damaged, contact us within 7 days at yannulrich2@gmail.com and we will help you resolve it with the carrier.

Taxes

Applicable Canadian sales taxes are calculated at checkout.

Contact

NAVO CANADA, 63 Rue Lalonde, Mercier QC J6R 1C9, Canada — yannulrich2@gmail.com